Refund policy

Return & Refund Policy

At De'Longhi Egypt, we are committed to providing our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return policy below. 

 1. Return Eligibility

  • Customers may request a return within 15 days from the date of delivery, in accordance with applicable consumer protection regulations.
  • Products must be unused, in their original condition, and returned with all original packaging, accessories, manuals, warranty cards, and promotional items.
  • The original purchase invoice or proof of purchase must be provided.

2. Inspection Upon Delivery

We kindly ask customers to inspect their order upon delivery.

If the product has:

  • A manufacturing defect,
  • Physical damage,
  • Missing parts, or
  • An incorrect item delivered,

please contact our Customer Service team within 48 hours of receiving your order.

3. Non-Returnable Cases

Returns will not be accepted in the following cases:

  • The product has been used, installed, or shows signs of misuse.
  • The product is damaged due to improper handling by the customer.
  • Original packaging, accessories, or documentation are missing.
  • The product has been modified or repaired by an unauthorized service provider.
  • The return request is made outside the applicable return period.

4. Manufacturing Defects

If a manufacturing defect is confirmed by De'Longhi's authorized service center, the customer will be entitled to one of the following, subject to inspection:

  • Product replacement.
  • Product repair.
  • Full refund, where applicable.

5. Refund Process

Once the returned product has been received and inspected, customers will be notified of the approval or rejection of their refund request.

If approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing time may take 7–14 business days, depending on the payment provider or bank.

6. Return Shipping

  • If the return is due to a manufacturing defect, damaged product, or incorrect item delivered, De'Longhi Egypt will bear the return shipping costs.
  • If the return is for any other eligible reason, return shipping charges may apply.

7. Order Cancellation

  • Orders may be cancelled free of charge before they are shipped.
  • Once an order has been dispatched, it may only be returned in accordance with this Return & Refund Policy.
  • If the customer refuses to accept the order upon delivery, or requests a return at the time of delivery for reasons other than a manufacturing defect or an incorrect item, the customer will be responsible for the delivery and return transportation charges.
  • Transportation charges start from EGP 500 and may vary depending on the delivery location.
  • Any applicable transportation charges may be deducted from the refund amount or collected separately, where applicable.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our Customer Service team before initiating a return request through any of the following channels:

  • Live Chat available on delonghi.eg
  • Our official social media pages FB/Instagram ( Delonghi_egypt)